For our trip to Playa Del Carmen, we stayed at the Paradisus Playa Del Carmen. It was AWESOME! We were in the reserve area in a master suite. FYI there are direct flights to Cancun from our home airport (Denver) which made it easier to access but there's about an hour drive from the airport to Playa.
The hotel is all-inclusive and unlike many places, does not try to squeeze more money out of you at every turn. Yes, there are add-ons (like special meals) but they are not pushed at all.
The rooms - fabulous. They were spacious and clean. There was a table to eat room service on. The housekeepers kept it immaculate and even cleaned up after us (at one point they folded our dirty clothes!). The floors are all tile so if your feet get cold-ish (like mine do), be sure to bring socks for wearing around the room. There was lots of storage space (drawers and closets) so it was totally worth it to unpack and organize on arrival. The hotel staff do take your stuff up to your room for you once you are there and call to ask for it so make sure you have anything you need for your immediate use with you.
Check in was a bit slow - they are not in a hurry but are very friendly. You get a bracelet that opens your door. The kids get a bracelet that doesn't open the door. If you are in the reserve it's a different color so the staff knows you're allowed in the "reserve-only" areas.
I know you're dying to know about the food - long story short - it far exceeded expectations. Day 1 when we arrived, we were tired, hungry, and jet-lagged. We sat down at the first food area we saw, which happened to be the sunrise grill right by the main pool. Our server saw our state and immediately put in an order for like 4 appetizers and got us cold drinks quickly. It was a good start! The food at the grill was surprisingly good. We ended up eating at the grill a few more times while there - it's burgers, hot dogs, chicken tenders, etc.
The Buffet - it's huge!!! There are so many options. This is a spot that serves breakfast, lunch and dinner. There is so much to choose from. In the morning there are made-to-order omelets, pancakes, french toast, avocado and other interesting types of toast, as well as local breakfast foods. Lots of fruit at every meal.
The specialty restaurants - we visited Aguamarina, Mole, Cappella, and The Market. I really wanted to do Bana Tepenyaki (the hibachi restaurant) but those reservations are hard to come by and the one night we had them we ended up returning late from our expedition.
We weren't super impressed by Aguamarina. It was our least favorite. There weren't a lot of options and not much for anyone who is not into seafood. The other 3 were amazing! Mole was delicious - we considered going back it was so good. Cappella was a delightful surprise - we weren't expecting such great Italian but it ended up being so much better than we thought it would be. It was delicious! I think that one was the kids' favorite. The Market was our last meal there and it did not disappoint - it was a meat and potatoes sort of place that served my son's flak steak on a cutting board (which he loved). Food was well-cooked and seasoned.
One note about food in this area - most restaurants we went to do not put salt on the table. We ended up with a running joke about "purse salt" because we would save extra salt for the next meal. If you like your food kinda salty (like me), bring some salt packets along!
The room service was fine - it wasn't anything special but when the kids want a quesadilla it was nice and our breakfast we ordered one day was good. It takes awhile (they give you a time estimate when you call to order).
If you're in the Reserve, you get access to an additional restaurant (Olio) which has a buffet in the morning and for lunch plus a menu you can also order hot food from. It was a less expansive buffet (by far) than the main buffet but the food was very good and the options to order made fresh were very good. You also get access to this little snack stand that my kids adored. They have snacks (popcorn, candy, chips, drinks, fruit, and most importantly to my 7 year old, churros).
The staff were unfailingly polite, happy, and helpful. We were very impressed with them. In the reserve, you are assigned a "butler". Fair warning, my 5 year old now asks anyone who helps us on a trip (like the bellhop) if he is our butler...
Anyways, your butler makes dinner reservations for you and can also make tour reservations. We had everything kind of planned in advance but he did plan a surprise for our kids. He made sure we were going to be out of our room and filled the balcony jacuzzi with foam and balloons. They loved it!
Next post will be about the pools and kids' activities at the resort and then we'll get into the exciting tours and expeditions we did!
We have already talked about going back and staying there again - it was so great. Once again, I am not paid or compensated in any way for writing these reviews - just trying to help out other families planning travel.
Travel on!